Refund policy

Return & Refund Policy

Thank you for shopping with Xzoga Lebanon. We want you to be satisfied with your purchase. Please read our return policy carefully.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)

Items that have been used, damaged by the customer, or returned without original packaging are not eligible for refund.

Non-Returnable Items

The following items cannot be returned:
• Used fishing lines
• Opened hooks or terminal tackle
• Items damaged due to misuse
• Clearance or discounted items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Send clear photos of the product and packaging so we can review and resolve the issue quickly.

If approved, we may offer a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:
• For prepaid orders, refunds will be processed via the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via store credit.

Refund processing may take 10-15 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Shipping fees are non-refundable.

Exchanges

If you would like to exchange an item, please contact us first to confirm availability.

Contact Us

For any return or refund request, contact:

Email: joseph@xzoga.net
Phone: +961 78 708 642